Integrating Product Management and Service Management and going from Process Management to Practice Management… Come and chat with experts to see how to make it happen.
Qualiti7 Inc. présentent

Integrating Product Management and Service Management and going from Process Management to Practice Management… Come and chat with experts to see how to make it happen.

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14 décembre 2023
13h00 – 14h30 / Entrée: 12h45 (EST)

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With the arrival of ITIL®4 a few years ago, the IT industry now has the right framework to support integration between multiple business drivers (velocity, security, resilience, reliability, efficiency. etc.)

The balance between Velocity (agile approaches) and Resilience (Service Management) can now be accomplished via practice integration and a couple of key roles (Product owner and Service owner) collaborating to maximize business value.

The change from a Process Management to a Practice Management approach is another elements supporting an increased integration between the multi dimensions of IT Management.

Come and chat with industry experts who will share with you their experience in helping IT departments adopting these most recent ITIL® concepts.

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With the arrival of ITIL®4 a few years ago, the IT industry now has the right framework to support integration between multiple business drivers (velocity, security, resilience, reliability, efficiency. etc.)

The balance between Velocity (agile approaches) and Resilience (Service Management) can now be accomplished via practice integration and a couple of key roles (Product owner and Service owner) collaborating to maximize business value.

The change from a Process Management to a Practice Management approach is another elements supporting an increased integration between the multi dimensions of IT Management.

Come and chat with industry experts who will share with you their experience in helping IT departments adopting these most recent ITIL® concepts.

administration@qualiti7.com
www.qualiti7.com

Jean-Claude Beaudry (Qualiti7) - ITIL Expert

David Cannon (PeopleCert) - ITIL Expert

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